Your security is our priority. Follow these practices to keep your account and investments safe.
Protect your account
Never share your login ID, password or OTP with anyone
Keep your mobile number and email updated to receive alerts
Verify transactions from the alerts sent by the Exchange and CDSL/NSDL
Access your account only through official PCJ platforms
Log in regularly to verify balances and holdings
Beware of fraud
Prevent unauthorised transactions
Update your mobile number and email with your stockbroker and depository participant. Receive information of your transactions directly from the Exchange and alerts from CDSL/NSDL. For pledges, OTPs are sent directly by the depository.
Voluntary freezing / blocking of your trading account
If you notice any suspicious activity in your trading account, you can ask us to freeze the online access (website, mobile app and all other online modes) of your account. Call & Trade remains available.
- How to freeze: email stoptrade@pcjholdings.in from your registered email ID with your name and UCC, or call our customer care on 011 4351 2502 from your registered mobile number.
- Timelines: requests received during trading hours (and up to 15 minutes before start) are acknowledged and frozen within 15 minutes; requests received after trading hours are actioned before the start of the next trading session.
- What happens: all pending orders are cancelled, online access is blocked, confirmation is sent to your registered email & mobile, and details of open positions (with expiry) are shared within one hour.
- To re-enable: email stoptrade@pcjholdings.in from your registered email or call customer care from your registered mobile; access is restored after identity verification and confirmed by email/SMS.
Read the full Policy on Voluntary Freezing / Blocking of Trading Account. Framework per SEBI circular SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 and exchange guidelines, effective 1 July 2024.