Investor Charter — Depository Participant

1. Vision

Towards making Indian securities market — transparent, efficient & investor friendly — by providing a safe, reliable, transparent and trusted record-keeping platform for investors to hold and transfer securities in dematerialised form.

2. Mission

• To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
• To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
• To provide the highest standards of investor education, investor awareness and timely services so as to enhance investor protection and create awareness about investor rights.

3. Business transacted by the depository & DP

A depository is an organisation which holds securities of investors in electronic form and provides services to exchanges, clearing corporations, DPs, issuers and investors. The depository carries out its activities through its agents, known as Depository Participants. PCJ Holdings Pvt. Ltd. is a Depository Participant of NSDL (DP ID IN303913, Regn. IN-DP-279-2016).

4. Basic services provided through the DP, with timelines

5. Special & value-added services

• Value added services: Basic Services Demat Account (BSDA), transposition-cum-dematerialisation, linkages with the clearing system, and distribution of cash and non-cash corporate benefits (bonus, rights, IPOs), stock lending, demat of NSC/KVP, demat of warehouse receipts etc.
• Consolidated Account Statement (CAS): issued within 10 days from the end of the month (if there were transactions in the previous month) or half-yearly (if none).
• Digital facilities offered by the depository (NSDL) through DPs: e-account opening, online instructions for execution, e-DIS / Demat Gateway, e-CAS, and other e-services (SPEED-e, IDeAS).

6. Grievance redressal mechanism

1. With PCJ Holdings (DP): write to grievance@pcjholdings.in or the Compliance Officer — see our escalation matrix. Complaints lodged directly are resolved within 21 days.
2. With NSDL / SEBI: on SCORES 2.0 (first review by the designated body, second review by SEBI), on NSDL’s complaint portal, or by email to NSDL’s designated email IDs.
3. ODR: if not satisfied, file on SMART ODR for online conciliation (21 days, extendable by 10) and arbitration (30 days, extendable by 30).

7. Termination of the Depository Participant

If the depository terminates a participant (e.g. eligibility no longer met, suspension of trading member) or the participant surrenders its participation, the client has the right to transfer all securities to any other participant of choice without any charges for the transfer, within 30 days from the date of intimation by letter/email.

8. DOs and DON’Ts for investors

1. Always deal with a SEBI registered Depository Participant for opening a demat account.
2. Read all the documents carefully before signing them.
3. Before granting power of attorney to operate your demat account to an intermediary, carefully examine the scope and implications of the powers being granted.
4. Always make payments to registered intermediaries using banking channels. No payment should be made in the name of an employee of an intermediary.
5. Accept the Delivery Instruction Slip (DIS) book from your DP only (pre-printed with a serial number along with your Client ID) and keep it in safe custody. Do not sign or issue blank or partially filled DIS slips; strike out blank spaces; all holders must sign corrections. Do not leave your instruction slip book with anyone else — a blank signed DIS is equivalent to a bearer cheque.
6. Inform any change in your personal information (address, bank details, email, mobile) linked to your demat account in the prescribed format and obtain confirmation of updation.
7. Mention your mobile number and email ID in the account opening form to receive SMS alerts and regular updates directly from the depository; keep them the same across your accounts.
8. Do not share the password of your online trading and demat account with anyone; do not share OTPs; do not share login credentials of depository e-facilities (e-DIS/Demat Gateway, SPEED-e etc.).
9. Demat is mandatory for any transfer of securities of listed public limited companies.
10. For any grievance, write to the designated email IDs of the depositories or lodge it with SEBI online at scores.sebi.gov.in.
11. Keep a record of documents signed, DIS issued and account statements received; verify the transaction statement carefully for all debits and credits, and report any unauthorised entry to the DP or depository.
12. Appoint a nominee to facilitate your heirs in obtaining the securities in your demat account.
13. Register for the depository’s internet facility or mobile app to monitor holdings; ensure holding and transaction statements are received periodically. You are entitled to a transaction statement every month if you have transactions.
14. Do not follow herd mentality for investments — seek expert and professional advice. Beware of assured/fixed returns.

9. Rights of investors

1. Receive a copy of KYC and account opening documents.
2. No minimum balance is required to be maintained in a demat account.
3. No charges are payable for opening of demat accounts.
4. If executed, receive a copy of the Power of Attorney; PoA is not mandatory and any authorisation can be revoked at any time.
5. You can open more than one demat account in the same name with a single DP / multiple DPs.
6. Receive statement of accounts periodically; take up discrepancies with the DP immediately, and with the depository if the DP does not respond.
7. Pledge and/or any other interest or encumbrance can be created on demat holdings.
8. Right to give standing instructions with regard to the crediting of securities in your demat account.
9. Exercise the right to freeze/defreeze your demat account or specific securities/quantities, maintained with the DP.
10. In case of any grievances, approach the participant, depository or SEBI for resolution within prescribed timelines.
11. Every eligible investor shareholder has a right to cast votes on company resolutions through the depositories’ internet-based e-Voting platform.
12. Receive information about charges and fees; any agreed tariff shall not increase without written notice of not less than thirty days.
13. Right to indemnification for any loss caused due to the negligence of the depository or the participant.
14. Right to opt out of the depository system in respect of any security.

10. Responsibilities of investors

1. Deal with a SEBI registered DP for opening a demat account, KYC and depository activities.
2. Provide complete documents for account opening and KYC; fill all details in your own handwriting and cancel out blanks.
3. Read all documents and conditions being agreed before signing the account opening form.
4. Accept the DIS book from your DP only and keep it in safe custody; do not sign or issue blank or partially filled DIS.
5. Always mention details like ISIN and number of securities accurately.
6. Inform any change in information linked to your demat account and obtain confirmation of updation.
7. Regularly verify balances and demat statements and reconcile them with trades/transactions.
8. Appoint nominee(s) to facilitate heirs in obtaining the securities in the demat account.
9. Do not fall prey to fraudsters sending emails/SMSs luring you to trade promising huge profits.

11. Code of conduct

Depositories and participants are bound by the Codes of Conduct under Part D and Part A respectively of the Third Schedule of the SEBI (Depositories & Participants) Regulations, 2018 — covering investor protection, prompt and diligent service, integrity, confidentiality of client information, fair competition, maker–checker controls, data continuity, adequate powers to the compliance officer and responsibility for acts of employees. The full text is available in the SEBI circular linked below.

12. Investor Complaints Data — By Depository Participant: PCJ Holdings Pvt. Ltd.

Data as on 30 June 2026 — updated monthly by the 7th of the succeeding month. All figures are Nil, as confirmed by the management. *Resolved includes complaints of previous months resolved in the current month. **Pending includes total complaints pending as on the last day of the month. ^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by the total number of complaints resolved in the current month.

Complaints data for the month ending June 2026

Trend of monthly disposal of complaints (FY 2026-27)

Trend of annual disposal of complaints